Delivery & Returns
|UK MINI||£3.00||UP TO £30, 2nd class|
|UK||FREE||OVER £30, 2nd class|
|EUROPE MINI||£5.50||UP TO £50, Air mail|
|EUROPE||£7||£50 - £100, Air mail|
|EUROPE LARGE||FREE||OVER £100, Air mail|
|WORLD MINI||£7.50||UP TO £50, Air mail|
|WORLD||£10||£50 - £150 , Air mail|
|WORLD LARGE||FREE||OVER £150, Air mail|
|USA MINI||£10||UP TO £50, Courier|
|USA STANDARD||£15||OVER £50, Courier|
|POSTAL FORWARDING SERVICE||
Free for all orders being sent to a UK holding address, for forward shipping by www.thepostlady.co.ukPlease contact us for a code before order payment. (Apologies but misuse has meant this cannot be shown as a standard option.)
TRACKING CAN BE ADDED TO ALL ORDERS
FOR A SMALL FEE ( excluding USA)
TEMPORARY CHANGES TO USA POSTAGE: Due to increased charges from the USA gov, a 2kg parcel now costs £30 to post to the USA via Royal Mail. In some cases this is a 49% price increase!!
To enable us to continue sending to the USA we have moved to a courier service which will be slightly cheaper. An alternative option for our American based customers is to use a order collation service in the UK, such as 'The Post Lady' If you would like further advice before placing an order please contact us.
Tracking We have removed tracking in order to offer free delivery options to customers. Tracking costs £1.10 for the UK, and £3.50 for Europe and Worldwide.
Saturday Posting Saturday orders are dropped after 4.30pm, ready to be processed on a Monday.
Order and CollectOrder items and collect them locally, at our shop, show, or headquarters. This option is not a national 'click and collect' service. (It does just say 'shop' on cart.)
Reserve and collect orders are held for a week, or until a mutually agreed date.
Terms of Delivery For new customers we recommend you read our terms of delivery before ordering.
At Rainbow Nation Clothing we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. This is not a problem at all, here are your options:
14 Day Policy
- Please inform us, no later than 14 days after your parcel's arrival, stating that you want to cancel some/all of your order.
- Send the items, within 14 days of informing us of your wish to cancel. Please include a note in the parcel of your name and full order number. Without this there may be a delay in processing your return.
- Payments due will be refunded to you within 7 days of the items arrival with us. Initial standard postage charges will only be refunded where all items in the order are being returned. Return postage costs will not be refunded.
Should you decide to return the item within 21 days of receipt, but have not informed us of this, following the return policy above, we will accept a return of your item and provide you with an online credit.
No refund will be made in this instance.
Exchanges (with free onward postage of new items)
If you wish to exchange an item(s) a second order can be placed online to reserve the new item(s) you would like.
- Enter code "exchange" for free postage.
- Select "exchange" payment to ensure no immediate payment is taken. PLEASE DO NOT PAY ANYTHING FOR YOUR EXCHANGE ORDER AT THE TIME OF ORDERING, as we are charged fees to return your payment!
- Return your unwanted item to us within 14 days of receipt, and include a note with your name and the original full order number.
Terms of Return For new customers we recommend you read our terms of delivery before ordering.
Lost in Transit Orders
- Have you checked on the status of your order through our Order Email Updates?
- Has it been 10 working days (20 working days for international orders) since your order was dispatched?
- Have you contacted your local Sorting Office to see if they are holding the order?
In the event that your order has been lost in transit, we will submit a compensation claim form after the 10/20 day period, and do our best to replace items, or refund you at this point (depending upon product availability). Royal Mail may contact you in connection with the claim. Refunds or replacement items will be issued as soon as a claim has been completed and we have received confirmation that the parcel cannot be found.
Our Head Office/Return address is:
Rainbow Nation Clothing, (Returns), 81 Lynwood Avenue, Plymouth, PL7 4SQ