Delivery

Postage Options

NOTICE: DUE TO COVID AND BREXIT PARCELS MAY BE DELAYED IN THE POSTAL SYSTEM BEYOND OUR CONTROL. IF YOU HAVE CONCERNS, PLEASE CONTACT US BEFORE PLACING YOUR ORDER.

UK MINI £3.00 UP TO £30, 2nd class
UK FREE OVER £30, 2nd class
EUROPE MINI £5.50 UP TO £50, Air mail
EUROPE £7 £50 - £100, Air mail
EUROPE LARGE FREE OVER £100, Air mail
WORLD MINI £7.50 UP TO £50, Air mail
WORLD £10 £50 - £150 , Air mail
WORLD LARGE FREE OVER £150, Air mail
USA  MINI £10 UP TO £50, Courier
USA STANDARD £15 OVER £50, Courier
POSTAL FORWARDING SERVICE

Free for all orders being sent to a UK holding address, for forward shipping by www.thepostlady.co.uk 

Please contact us for a code before order payment, if your order is below £30
TRACKING

TRACKING CAN BE ADDED TO ALL ORDERS

FOR A SMALL FEE (Excluding USA)

 

Tracking        We have removed tracking in order to offer free delivery options to customers. Tracking costs £1.10 for the UK, and £3.50 for Europe and Worldwide.

Saturday Posting        Saturday orders are dropped after 4.30pm, ready to be processed on a Monday.

TEMPORARY CHANGES TO USA POSTAGE: Due to increased charges from the USA gov, a 2kg parcel now costs £30 to post to the USA via Royal Mail. In some cases this is a 49% price increase!!

To enable us to continue sending to the USA we have moved to a courier service which will be slightly cheaper. An alternative option for our American based customers is to use a order collation service in the UK, such as 'The Post Lady' If you would like further advice before placing an order please contact us.

 

 

Order and Collect

Order items and collect them locally, at our shop, show, or headquarters. This option is not a national 'click and collect' service. (It does just say 'shop' on cart.)
Reserve and collect orders are held for a week, or until a mutually agreed date.


Terms of Delivery  For new customers we recommend you read our terms of delivery before ordering.

 

Lost in Transit Orders

Before contacting us to report a lost order or late delivery;
  • Have you checked on the status of your order through our Order Email Updates?
  • Has it been 10 working days (20 working days for international orders) since your order was dispatched?
  • Have you contacted your local Sorting Office to see if they are holding the order?

In the event that your order has been lost in transit, we will submit a compensation claim form after the 10/20 day period, and do our best to replace items, or refund you at this point (depending upon product availability). Royal Mail may contact you in connection with the claim. Refunds or replacement items will be issued as soon as a claim has been completed and we have received confirmation that the parcel cannot be found.