Loyalty Scheme & Accounts

Loyalty rewards scheme

At Rainbow Nation Clothing we believe it is important to reward customer loyalty.

Our scheme has successfully been rewarding our customers for 9 years.

To join the Loyalty Reward Scheme you need to activate a customer account at the end of the ordering process, or on the home page.

As well as earning loyalty points, a customer account can help you keep track of your orders, and loyalty points total and value.


Gaining points:
 
Loyalty points are earned on all purchased items, at a rate of 1 point  (worth 5 pence), for every £1 spent. Points levels are shown for each item on the catalogue item description.

Loyalty points are rewarded against product values, but not delivery charges.
 
Points are awarded to your account following completion of your order. Where products are returned or cancelled, adjustments will be made to reflect the new total spend.

Promotions to award additional points may be run from time to time. These points are added manually.

Points are only awarded on orders where the account has been set up and logged into. If you choose to order as a guest, points will not be added, even if an account is already set up in your name. This is because the system is automated, and will not recognise an account holder who is checking out as a guest.  


Checking points:
 
You can check your loyalty points total by logging into your account via the home page, or when placing an order, during the checkout process, as long as you are logged in.
In your account the number of points shows in the top right hand corner, and hovering over this will show you the value in £


Spending points:
 
Loyalty points must reach a value of £1.00 (or 20 points) before being used against an order.

When checking out your cart select secure checkout and alternative payment method, as you will part pay with points. During the checkout process, on the order summary page, you will be shown the value of points redeemable. You can choose to redeem any amount of points over 20, or keep them for future orders.

Loyalty points are valid for 12 months from your last order date. So for example if you have 50 points which expire next month but you place an order today it will extend the validity of the first 50 points plus your new points for another 12 months.

If you do not place an order for over 12 months any loyalty points earned will be invalid.

 

* Rainbow Nation Clothing reserve the right to alter the scheme terms and conditions at any time, but notice of 21 days will always be given to account holders where changes may have a negative affect on members.  Dated details of changes would be shown on this page as highlighted text. 
For any problems or queries relating to the scheme please email us.