Delivery & Returns

Postage Options

UK £2.00 Any size order, Royal Mail 2nd class and tracked over £40
Europe Mini * £5.00  Standard Airmail for small orders up to £50
Europe * £6.00 Tracked or signed Airmail for orders between £50- £100
Europe Lrg * £7.00 Tracked or signed Airmail on orders over £100
World Mini * £7.00  Standard Airmail for small orders up to £50
Worldwide * £8.00 Tracked or signed Airmail for orders between £50 - £100 
World Lrg * £9.00 Tracked or signed Airmail for orders over £100

* With Worldwide and European orders, prices may vary due to weight. If we find that the actual costs are much less than the amount paid, we may credit back the excess as a gesture of goodwill. This is made as a credit to your website account, not a refund.
 

Order and Collect

Order items and collect them locally, at our shop, show, or headquarters. This option is not a national 'click and collect' service.
Reserve and collect orders are held for a week, or until a mutually agreed date. After this date we reserve the right to cancel the order and return the items to sale.


Terms of Delivery  For new customers we recommend you read our terms of delivery before ordering.


Returns

At Rainbow Nation Clothing we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. 

14 Day Policy
 

By law, under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014 customers have the right to cancel some or all of their purchase up to 14 calendar days, commencing the day after the order is received by the customer. We extend the policy to cover all purchases made with us, regardless of value. We allow a total of 28 days for the return process to be completed in its entirety.
For this policy to be relevant:
Credit Return

Should you decide to return the item within 21 days of receipt, but have not informed us of this, following the return policy above, we will accept a return of your item and provide you with an online credit.
No refund will be made in this instance.


Exchanges (with free onward postage of new items)
 
If you wish to exchange an item(s) a new order can be placed online to reserve the new item(s) you would like - Please enter code "EXCHANGE" for free postage, and on payment select "exchange" to ensure no immediate payment is required.
The item to be returned must arrive with us within 14 days of receipt, and include a note with your name and the original full order number.
Once the item is returned we will contact you to secure any balance payment or refund, before posting your new order. Return postage costs will not be refunded.


Terms of Return  For new customers we recommend you read our terms of delivery before ordering.
 
 
Lost in Transit Orders

Before contacting us to report a lost order or late delivery;
  • Have you checked on the status of your order through our Order Email Updates?
  • Has it been 10 working days (20 working days for international orders) since your order was dispatched?
  • Have you contacted your local Sorting Office to see if they are holding the order?

In the event that your order has been lost in transit, we will submit a compensation claim form after the 10/20 day period, and do our best to replace items, or refund you at this point (depending upon product availability). Royal Mail may contact you in connection with the claim. Refunds or replacement items will be issued as soon as a claim has been completed and we have received confirmation that the parcel cannot be found.
 

Our Head Office/Return address is:

Rainbow Nation Clothing, (Returns), 81 Lynwood Avenue, Plymouth, PL7 4SQ