Delivery & Returns
Postage Options
| UK | £2.00 | Any size order, Royal Mail 2nd class and tracked over £50 |
| Europe Mini * | £5.00 | Standard Airmail for small orders up to £50 |
| Europe * | £6.00 | Tracked Airmail for orders between £50- £100 |
| Europe Lrg * | £7.00 | Tracked Airmail on orders over £100 |
| World Mini * | £7.00 | Standard Airmail for small orders up to £50 |
| Worldwide * | £8.00 | Tracked Airmail for orders between £50 - £100 |
| World Lrg * | £10.00 | Tracked Airmail for orders over £100 |
* With Worldwide and European orders, prices may vary due to weight. If we find that the actual costs are much less than the amount paid, we may credit back the excess as a gesture of goodwill. This is made as a credit to your website account, not a refund.
Order and Collect
Order items and collect them locally, at our shop, show, or headquarters. This option is not a national 'click and collect' service.Reserve and collect orders are held for a week, or until a mutually agreed date. After this date we reserve the right to cancel the order and return the items to sale.
Terms of Delivery For new customers we recommend you read our terms of delivery before ordering.
Returns
At Rainbow Nation Clothing we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. 14 Day Policy
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014 customers have the right to cancel some or all of their purchase up to 14 calendar days, commencing the day after the order is received by the customer. We extend the policy to cover all purchases made with us, regardless of value. We allow a total of 28 days for the return process to be completed in its entirety.
For this policy to be relevant:
- Please inform us, no later than 14 days after your parcel's arrival, stating that you want to cancel some/all of your order.
- Send the items, within 14 days of informing us of your wish to cancel. Please include a note in the parcel of your name and full order number. Without this there may be a delay in processing your return.
- Payments due will be refunded to you within 7 days of the items arrival with us. Initial standard postage charges will only be refunded where all items in the order are being returned. Return postage costs will not be refunded.
Credit Return
Should you decide to return the item within 21 days of receipt, but have not informed us of this, following the return policy above, we will accept a return of your item and provide you with an online credit.
No refund will be made in this instance.
Exchanges (with free onward postage of new items)
If you wish to exchange an item(s) a new order can be placed online to reserve the new item(s) you would like - Please enter code "EXCHANGE" for free postage, and on payment select "exchange" to ensure no immediate payment is required.
The item to be returned must arrive with us within 14 days of receipt, and include a note with your name and the original full order number.
Once the item is returned we will contact you to secure any balance payment or refund, before posting your new order. Return postage costs will not be refunded.
Terms of Return For new customers we recommend you read our terms of delivery before ordering.
Should you decide to return the item within 21 days of receipt, but have not informed us of this, following the return policy above, we will accept a return of your item and provide you with an online credit.
No refund will be made in this instance.
Exchanges (with free onward postage of new items)
If you wish to exchange an item(s) a new order can be placed online to reserve the new item(s) you would like - Please enter code "EXCHANGE" for free postage, and on payment select "exchange" to ensure no immediate payment is required.
The item to be returned must arrive with us within 14 days of receipt, and include a note with your name and the original full order number.
Once the item is returned we will contact you to secure any balance payment or refund, before posting your new order. Return postage costs will not be refunded.
Terms of Return For new customers we recommend you read our terms of delivery before ordering.
Lost in Transit Orders
Before contacting us to report a lost order or late delivery;
- Have you checked on the status of your order through our Order Email Updates?
- Has it been 10 working days (20 working days for international orders) since your order was dispatched?
- Have you contacted your local Sorting Office to see if they are holding the order?
In the event that your order has been lost in transit, we will submit a compensation claim form after the 10/20 day period, and do our best to replace items, or refund you at this point (depending upon product availability). Royal Mail may contact you in connection with the claim. Refunds or replacement items will be issued as soon as a claim has been completed and we have received confirmation that the parcel cannot be found.
Our Head Office/Return address is:
Rainbow Nation Clothing, (Returns), 81 Lynwood Avenue, Plymouth, PL7 4SQ